Job Title: Office Assistant
Overview: As an Office Assistant at Revitalize Metabolic Health, you will play a crucial role in
providing personalized and patient-centered healthcare. You will be a key member of our team, assisting in both medical and administrative tasks. We are looking for someone who is dedicated
and detail-oriented to contribute to the unique and proactive approach of our Direct Primary Care
(DPC) model.
Responsibilities
Patient Care:
o Provide direct patient care under the supervision of a nurse/physician. Greet and assist
patients in a friendly and professional manner.
o Take and record medical history according to the premise of the visit.
o Obtain vital signs as appropriate
o Prepare patients for examinations and procedures, as needed.
o Provide patient education and support.
Patient Engagement:
o Foster strong patient relationships through personalized and compassionate interactions.
o Educate patients on the principles and benefits of DPC.
o Explain processes and assist patients with enrollment in the DPC membership model.
o Clearly communicate the benefits, costs, and payment options associated with
membership fees.
Medical Assistance:
o Assist with medical examinations and procedures, as needed.
o Prepare, dispense, and administer medications as directed by physicians.
o Assist in delivering comprehensive and individualized care.
o Collect specimens for routine laboratory tests. Phlebotomy certification is a plus.
o Assist with medication dispensing, ensuring accurate labeling and billing.
Administrative Tasks:
o Schedule and manage appointments, ensuring timely patient flow and unhurried
appointments for quality patient care.
o Ensure patient documents are completed at initial visit.
o Maintain accurate and up-to-date patient records.
o Manage phone calls and inquiries, providing information as needed.
o Coordinate referrals for procedures, imaging studies, and consults. Obtain prior
authorizations as needed.
o Manage incoming and outgoing fax communications.
o Other duties as assigned.
Health and Wellness Promotion:
o Support health promotion initiatives, including preventive care and wellness programs.
o Live out our mission in terms of health, wellness, and personal well-being, demonstrating
the principles that the clinic advocates.
o Collaborate with the healthcare team to implement personalized care plans for our
patients.
Patient-Centered Approach:
o Assist patients in navigating the healthcare system, advocating on their behalf.
o Coordinate referrals to specialists and follow-up on treatment plans.
o Demonstrate a patient-centered mindset, prioritizing the well-being and satisfaction of
patients.
o Foster a welcoming and inclusive environment for all individuals seeking care.
o Understand and respect individual differences in healthcare beliefs and practices.
Technology Integration:
o Utilize electronic health record (EHR) and other systems efficiently for seamless
documentation.
o Maintain professionalism in digital communication with patients.
o Learn new systems as needed.
Office Organization:
o Maintain cleanliness and organization of medical examination rooms and common areas,
including limited housekeeping and custodial duties.
o Manage inventory of supplies and medications.
Marketing and Community Events:
o Participate in marketing and community events.
o Assist in exploring new opportunities for business growth, patient acquisition, and
networking.
o Maintain a professional demeanor while representing Revitalize Metabolic Health in the
community and at events.
Communication and Problem Solving:
o Communicate clearly and effectively with patients, physicians, and other staff.
o Display active listening skills and respond empathetically to patient concerns.
o Relay messages accurately and promptly.
o Contribute positively to team dynamics and support a collaborative work environment.
o Exhibit strong problem-solving skills when addressing patient concerns, billing inquiries,
or unexpected challenges.
o Collaborate with the team to find effective solutions.
Professionalism:
o Present oneself in a professional and neat appearance, adhering to clinic dress code
policies.
o Maintain a clean and organized workspace, contributing to a positive clinic atmosphere.
o Handle challenging situations with professionalism and composure.
o Demonstrate flexibility and adaptability in handling diverse tasks and responsibilities.
o Adjust to changes in clinic procedures, technology, or patient flow with a positive
attitude.
o Project confidence in executing medical procedures and administrative tasks.
Flexibility and Readiness:
o Demonstrate flexibility in work hours and duties to accommodate the needs of the clinic
and its patients.
o Be open to occasional overtime or adjusted schedules during peak times or special events.
o Be prepared to respond promptly in urgent situations, such as medical emergencies or
unexpected patient needs.
o Respond promptly to emails, phone calls, and other forms of communication from
colleagues, patients, or supervisors.
o Maintain open lines of communication to facilitate efficient coordination within the
clinic.
o Willingly participate in on-call duties as required by the clinic’s operational needs.
o Offer support to the team during busy periods, actively contributing to maintaining a
smooth workflow.
o Anticipate potential scheduling challenges and plan availability accordingly.
o Communicate any planned unavailability well in advance to facilitate proper scheduling
adjustments.
Qualifications and Experience:
o Knowledge of DPC principles and philosophy
o Completion of a recognized Certified Medical Assistant (CMA) or Licensed Practical
Nurse (LPN) program
o Current CMA or LPN Certification
o CPR Certification
o Previous experience in a DPC practice, medical office setting, or similar model
o Proficient in medical terminology
o Strong organizational skills
o Ability to multitask and prioritize tasks effectively
o Excellent communication and interpersonal skills
o Proficiency in Microsoft Office Suite with the ability to learn new computer programs
and software quickly and efficiently
Attributes:
o Passion for patient-centered and proactive healthcare
o Strong interpersonal skills with a focus on building trust in relationships
o Ability to adapt to a dynamic and patient-focused work environment.
o Commitment to upholding the principles of DPC.
o Compassionate and empathetic approach to patient care.
o Ability to maintain confidentiality and professionalism.
o Detail-oriented and capable of maintaining accuracy in documentation.
o Team player with a positive attitude.
Working Conditions:
o Fast-paced medical office environment.
o Regular interaction with patients and healthcare professionals.
o Potential exposure to infectious diseases; adherence to safety protocols is essential.
o Collaborative and patient-centric clinic environment.
o Emphasis on quality patient interactions.
o Integration of technology for efficient and effective healthcare delivery.
o Ability to sit and stand for extended periods of time.
o Ability to lift up to 50 pounds.